EXIN Exams, International certification for ITIL, ASL and DSDM standards

常见问题

常见问题目录

备考	考试结果	有关授权考试中心（AEC）的问题
报名	培训机构的认证	其他问题
考试

For questions not listed on this website under FAQ, please send an e-mail to 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or contact us at tel. +31 30 234 48 25.

Preparation

1. Do EXIN or its examination agents provide training?

No. As EXIN is an independent examination institute, EXIN does not give courses itself and is not attached to any training institute. EXIN manages and coordinates the development and quality control of the examination and certification process. EXIN and the examination agents provide worldwide exam services. A list of training providers can be located on our website.back to FAQ categories

2. Where can I find a training provider nearby?

A list of training providers worldwide is provided on the EXIN website. You can also search here for a training provider near you.back to FAQ categories

3. Do I have to do a formal course at a training provider before being allowed into Foundation examinations?

No, you don't have to take a course. You can also prepare for the Foundation examinations by self-study. The following two links may help you to further your studies: information on the content of our exams and tips on how to prepare for your exam.back to FAQ categories

4. Do I need to get pre-study materials for IT Service Management courses based on ITIL®?

Most training providers make training materials available during the course and do not use specific pre-study materials. Among the materials provided are often books about ITIL®, like the books about Service Support and Service Delivery.

If you are planning to study IT Service Management, based on ITIL®, buying and reading the books on Service Support and Service Delivery is a good starting point. To prepare for the Foundation in IT Service Management examination there is an excellent overview of the issues in the itSMF book 'IT Service Management, an introduction'. Other books, like the 'Guide to IT Service Management' contain interesting chapters on subjects in the field and experiences of practitioners.

Sample examinations can be ordered in EXIN's e-bookshop. This may also help you to prepare for all of the IT Service Management examinations. See exam requirements for literature needed or recommended for studying. Information on books on IT Service Management can be found in EXIN's e-bookshop. Our materials cover all IT Service Management examinations.back to FAQ categories

5. Do I need to take an accredited training course to write an exam in IT Service Management?

Accredited training is always recommended. It is mandatory that you participate in an accredited training course for Practitioner in IT Service Management (based on ITIL®) and for Manager in IT Service Management (based on ITIL®), otherwise you will not be able to write the examinations. The accreditation of courses that lead to the Foundation Certificate is voluntary. However, EXIN encourages all candidates to take their course at an accredited training provider.

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6. If I take an IT Service Management Foundation course in Spanish, French, German or any other language, do I still have to learn the IT Service Management concepts in English?

Yes, you do. In the other language examinations you will find both the local and the English concepts. The IT Service Management terms and their translations can be found in the exam requirements of the different languages.back to FAQ categories

7. How much does training cost?

It is up to the training providers to determine prices of training. Please ask your training provider about the training fees.back to FAQ categories

8. I would like to do an accredited course in IT Service Management or ASL. Where is the nearest accredited training provider?

Please select Training providers on this website for an actual list of accredited trainers and their contact details.back to FAQ categories

Registration

1. I want to take an EXIN examination. How or where do I sign up?: There's a difference between registration for self-study candidates and candidates who have taken a formal course with an (authorized) training provider. This is dealt with in more detail on our website.back to FAQ categories
2. I did not pass my examination. When can I rewrite?: In order to rewrite an exam, the candidate can apply to EXIN or the examination agent in their region. They can tell you when and where you can rewrite the examination. The option of taking the EXIN IT Service Management Foundation examination via a testing center ( Pearson VUE or Thomson Prometric) will be especially attractive in those cases where no EXIN Authorized Examination Centers or EXIN regional offices or agents are nearby, and is an excellent solution for individual candidates who need a re-sit.back to FAQ categories

Examination session

1. How much time does the exam take?: The duration of the exam is different for each module. In general multiple choice exams and essay exams take between one and three hours. You will find the exact duration of your exam on this website. By selecting the exam of your choice you will obtain specific information about the exam.back to FAQ categories
2. How many questions can I expect in my exam?: The number of questions differs per exam. It depends on the content of the exam and the diversity of the topics. In general, a multiple-choice exam consists of 30 to 60 questions. Most of the multiple-choice exams have about 40 questions. The essay exams IT Service Management Service Support and IT Service Management Service Delivery contain five questions each (each of which may have sub-questions).back to FAQ categories
3. Can I take the IT Service Management Foundation exam on-line?: You can take the English web-based IT Service Management Foundation exam at one of the Pearson VUE or Thomson Prometric testing centers. If you want to know if there are other places to take exams on-line, please ask your training provider. back to FAQ categories

Results

1. How do EXIN exam candidates receive their results and certificate?: The Authorized Examination Center (AEC) that organized your EXIN examination will provide you with a result paper and, if you passed, an official EXIN certificate. The AEC will be provided with the results and certificates by EXIN.
After a computer-based (Prometric or VUE) or web-based multiple-choice examination you will receive the result immediately after finalizing the examination. The certificates will then be sent to you via the AEC or by EXIN directly.back to FAQ categories
2. Will I receive my certificate from EXIN or Pearson Vue/Thompson Prometric?: If you passed your exam, EXIN will send your certificate within four weeks of the mark being awarded to the adres which you indicated when you did your exam at Thomson Prometric/Pearson VUE. If you have not yet received it, please contact our servicedesk: 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 +31 30 234 48 25.back to FAQ categories
3. How is my name presented on the EXIN certificate?: At the start of the examination session you will be asked to fill in the Personal Data Form. There is a space on the form for you to fill in exactly how your name should be printed on the certificate.back to FAQ categories
4. How long do I have to wait for the results of my multiple choice examinations?: For every multiple choice exam, candidates receive their result paper and certificate within two to four weeks after the exam session.back to FAQ categories
5. How long do I have to wait for the results of my open question/essay-type examinations?: For each essay type exam, candidates receive their result paper and certificate within four to eight weeks after the examination session.back to FAQ categories
6. What are the pass rates for EXIN exams?: Please go to the pass rate page on our website for an overview.back to FAQ categories
7. What if I fail? Can I re-do the exam? If so, how many times?: There is no limit to the number of times one can retake the examination. You don't necessarily have to re-do the exam at the same AEC. For the retake of a Foundation examination you could for example turn to one of the Prometric or Pearson VUE Testing Centers located in your region.back to FAQ categories
8. I failed my exam. When can I do a retry?: You can only do a re-try 21 days after your exam. This also holds if you have done your exam at an Authorized Examination Center. This serves to prevent you getting the same exam version you had the first time.back to FAQ categories
9. When will I receive my certificate?: When you have passed an exam, EXIN will send your certificate to the address you have provided us with. Count on anything up to 4 weeks before you will receive your certificate. Should you not have received it, please contact our International Servicedesk: 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or +31 30 234 48 16.back to FAQ categories
10. Is it possible to get a copy of my certificate?: Should you require a true copy of your certificate, please contact our International Servicedesk: 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or +31 30 234 48 16. The Servicedesk will then consider your application. A copy costs € 12.50.back to FAQ categories
11. Who marks the exams?: EXIN exams are marked by EXIN or one of EXIN's Authorized Examination Agents.back to FAQ categories

Accreditation of training providers

1. Is accreditation compulsory?

Only for IT Service Manager and IT Service Management Practitioner. Accreditation for IT Service Management Foundation, ASL Foundation and SQM Foundation is voluntary but highly recommended by EXIN. Please note that exam candidates will only be admitted to IT Service Manager en IT Service Manager Practitioner exams if they have obtained their training from an accredited Training Provider. Please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or call +31 30 234 48 25 for more information.back to FAQ categories

2. What authority does EXIN have to issue IT Service Management and ASL accreditation?

The OGC, the British government institution that originally developed and now controls IT Infrastructure Library (ITIL®), has appointed EXIN to provide accreditation for ITIL® and ASL training anywhere in the world. To assist with these and other questions prospective accredited training providers may have, a detailed Accreditation Guide is available on request. Please contact our accreditation department or call +31 30 234 48 25 for more information.back to FAQ categories

3. Why is accreditation necessary?

The EXIN accreditation is intended to safeguard and guarantee the quality of IT Service Management and ASL training worldwide. In addition, accredited training providers offer potential candidates the best preparation for their EXIN exam. By subscribing to the EXIN accreditation process, an organization is demonstrating its commitment to achieving excellence in quality management, to meet the IT industry’s needs. To assist with these and other questions prospective accredited training providers may have, a detailed Accreditation Guide is available on request. Please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or call +31 30 234 48 25 for more information.back to FAQ categories

4. I am a legitimate training provider. Why should I get accreditation?

EXIN encourages all training providers who offer courses in IT Service Management or ASL to be accredited because EXIN accreditation offers generally accepted proof that independently set quality standards have been met. To receive a stamp of approval from a globally renown exam institution like EXIN of course offers significant competitive advantage to individual players within the IT training sector.

To assist with these and other questions prospective accredited training providers may have, a detailed Accreditation Guide is available on request. Please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or call +31 30 234 48 25 for more information.back to FAQ categories

5. I represent a training provider who would like to be accredited by EXIN. How do I proceed?

Please send an e-mail message to 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 indicating you wish to be accredited. A representative from EXIN will attend to you within 48 hours.back to FAQ categories

6. Does EXIN offer specific guidelines for accreditation of training providers?

Yes, EXIN has published an accreditation guide for training providers, which is available from September 2006. The guide describes the process following the accreditation application, the conditions, the way in which your application is assessed and the new fee structure. This new setup and fee structure apply to all new applications which we receive from 1 October 2006. Please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or call +31 30 234 48 25 for more information.

Several requirements have to be met in order to be accredited. For example:

IT Service Management and/or ASL trainers have ample experience in their field of expertise and have been certified in their subject matter at the appropriate level
Course materials are of sufficient quality and fully comply with EXIN guidelines
There are set entry requirements for students enrolling in IT Service Management and/or ASL training courses

Please note that EXIN only accredites the training institute, not individual trainers! For more information on accreditation requirements, please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 +31 (0) 30 234 48 25.back to FAQ categories

7. Are there any other special requirements that must be met before receiving an EXIN accreditation?

Yes, a training provider’s in-course assessment, which is part of the Manager’s Certificate in IT Service Management, will also be assessed in the EXIN accreditation audit. This is because the in-course assessment forms a major part in the results that lead to a candidate’s certificate. To ensure the quality of the in-course assessment meets international set standards, EXIN provides manuals and training for course instructors in IT Service Manager.

Please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or call +31 30 234 48 25 for more information.back to FAQ categories

8. Do accredited IT Service Management training providers limit the number of admissions to their courses?

Yes, they do, the limit is six to 16. This is set out in the accreditation requirements for the course, based on internationally and independently set standards. EXIN plays a major monitoring role and performs the audit of training providers for accreditation purposes. The audit takes the number of students per class into consideration, as well as the quality of course materials and the expertise of trainers. For more information, please contact the International Service Desk at 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or call +31 30 234 48 25.back to FAQ categories

9. Is there any special branding associated with becoming an Accredited Training Provider or Authorized Examination Center? Will I receive any promotional or marketing materials?

Yes, training providers who are accredited by EXIN may use our special accreditation logos, which consist of a plaque and a digital logo for use on promotional and course materials or on websites. This marketing material is limited to EXIN-accredited IT Service Management training providers only. To obtain these materials, please contact our accreditation department or call +31 30 234 48 25.

Organizations who are appointed as an EXIN Authorized Examination Center are also encouraged to use our Authorized Examination Center logo and plaque. To obtain the logo and plaque for Authorized Examination Centers, please contact our International Service Desk or call +31 30 234 48 25.

Please check the guidelines for use of the EXIN logo, which are set out in this productsheet (pdf).

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10. For how long is the EXIN accreditation valid?

The accreditation for IT Service Management and ASL is valid for three years.

11. What should I do before my accreditation expires?

EXIN sends a reminder four months before your accreditation expires. Please submit a new request for accreditation within two months of the expiry date.

To assist with these and other questions (prospective) accredited training providers may have, a detailed Accreditation Guide is available on request. Please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 or call +31 30 234 48 25 for more information.back to FAQ categories

12. What should I do if my accreditation has expired?

Whether the accreditation has expired or not, a complete accreditation audit on trainers, course materials and set entry levels will have to take place, to ascertain whether the training provider still meets the set quality standards for IT Service Management and ASL. If the training provider still meets EXIN’s accreditation requirements, the accreditation is extended by three years. If the training provider no longer meets the accreditation requirements, the accreditation is either withdrawn, or EXIN extends the accreditation on the condition that the necessary changes to meet accreditation requirements are implemented within a certain period of time.

13. Do I have to go through the accreditation process again if changes are made in course materials?

No. Accredited training providers are expected to continue improving the quality of IT Service Management and ASL training, and to respond to developments in the IT sector or the education sector in general. However, please submit all changes to EXIN for assessment. As long as the changes are not in conflict with the accreditation requirements, they will not have an impact on the status of accreditation.

Questions for AECs

1. What specifications should an examination room adhere to?

There are no strict rules for the examination room. However, there are two main principles here. One is that the environment should be comfortable for the candidates. They should not be hindered during the examination (e.g. by temperature or noise) and not be diverted (e.g. by people passing by or TV screens).

It is important that the environment should not be conducive to cheating. Hence, the candidates should sit at least 1.20 meters apart from each other, so that they cannot peek at each other's answers.

The supervisor should at all times during the examination be able to see and hear all candidates. No books or notes are allowed in the examination room and the use of cellphones or other communication equipment is prohibited during the examination session. With the possible exception of an EXIN auditor, no other persons are allowed access to the examination room other than the candidates and the supervisor.back to FAQ categories

2. Does EXIN limit admissions? How many students are allowed into an exam?

Yes there are some limitations, depending on the number of supervisors available and the exam venue. EXIN requires each examination room to at least have one supervisor, and the candidates need to be sitting far enough apart (minimal distance 1.20 m) not to be able to read each other's paper. The maximum number of candidates per examination session is 40.back to FAQ categories

3. Can I order extra examination papers if needed?

If the time allows it, an AEC may order additional papers for an exam session for which they have already ordered exam papers. The shipping time may especially be a problem. Therefore it's best to order two or three extra exam papers for a session if you are unsure of the exact number of participants. To help ensure there is no charge for the extra exams, notify EXIN two days prior to the exam date that there will be left over exam papers.back to FAQ categories

4. Can I keep unused examination papers for next time?

No, this is not allowed. Keeping the unused papers may seem economical, but in reality often causes problems. EXIN regularly introduces new examination papers or improved versions of papers and retracts older versions. If obsolete versions arrive at EXIN, they either can't be processed in the normal way, causing delays, or may cause erroneous results for the candidates.back to FAQ categories

5. If candidates have difficulty in understanding the question, can the supervisor help?

No. The supervisor is not allowed to interfere with the examination ever. The supervisor should note the candidate's complaint down in the Supervisor's Report. If necessary, EXIN can afterwards correct the question and compensate all candidates in that examination if the wording of the question was misleading. This prevents supervisors misleading or even leading candidates in answering of exam questions. Note that exam supervisors are not necessarily ITIL®-certified, so the risk of misleading a candidate when trying to help is considerable.back to FAQ categories

6. What happens with a completed examination and how do we track the results?

For multiple-choice examinations that are not web-based or organized by Prometric or Pearson Vue, the completed examination is returned to EXIN. At EXIN the forms (the Personal Data Form and the result form) will be handled and the candidate's details and results are registered in the administrative system.
Result papers and certificates are printed and sent to the AEC. The process at EXIN normally takes less than a week. With the time added for the shipment, the candidate normally will receive the result within four weeks after the examination.

In some cases, like multiple choice examinations that are web-based or taken via Prometric or Pearson VUE the results are available immediately after the session.
Certificates for the candidates that passed are printed at EXIN and sent (normally within four weeks) to the AEC or, in the case of Prometric or Pearson VUE examinations, to the candidates.

Essay examinations, like the IT Service Manager examinations, have to be marked by experts. These experts are practitioners in the field and have to combine their role of examiner with their job.

Each examination paper is first marked independently by two examiners. The examiners compare their results for each of the candidates and discuss all substantial differences. Based on this comparison the final result for each candidate is established. Normally this process takes five weeks from the date the papers arrive at EXIN. With the time added for the shipment, the candidate will normally receive the result within eight weeks after the examination.back to FAQ categories

7. Does EXIN have marketing materials to indicate we are an Authorized Examination Center?

Yes, EXIN has developed a wall plaque and digital logo especially for Authorized Examination Centers. If you have not yet received a plaque or logo, please contact our accreditation-department: 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 of +31 30 234 4825.back to FAQ categories

8. What can I use the plaque and logo for?

You may wish to attach the wall plaque to the entrance of your exam room and the digital logo you can use in all your digital and written communications: on your website, in letters, mailings, pamphlets, advertisements and press releases.back to FAQ categories

9. Is there any special branding associated with becoming an Accredited Training Provider or Authorized Examination Center? Will I receive any promotional or marketing materials?

Yes, training providers who are accredited by EXIN may use our special accreditation logos, which consist of a plaque and a digital logo for use on promotional and course materials or on websites. This marketing material is limited to EXIN-accredited ITIL training providers only. To obtain these materials, please contact our 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 .

Please check the guidelines for use of the EXIN logo, which are set out in this productsheet (pdf).back to FAQ categories

10. What is an EXIN Authorized Examination Center?

An Authorized Examination Center ( AEC) is an organization that has a contract with EXIN, and is EXIN accredited, to host specified examinations supplied by EXIN. This primarily entails that the AEC may supply the venue and the supervision during the exam. Please consult our productsheet for more information.back to FAQ categories

Other questions

1. How much time does a clustered Practitioner in IT Service Management course take, and how much does it cost?

Typically, a Practitioner in IT Service Management course such as Release & Control will take about five days. Depending on the training provider, the training could be one training block or several sessions during a certain period of time. Please ask your training provider for more detailed information. EXIN's fee for clustered Practitioner in IT Service Management examinations is US$210,- (€ 185,-).back to FAQ categories

2. In which languages are the clustered Practitioner in IT Service Management exams (IPRC, IPSR and IPAD) available?

Please go to our exam language availability productsheet (pdf) for a full overview of all exams.back to FAQ categories

3. When will the single Practitioner in IT Service Management examinations be discontinued by EXIN?

Service Level Management (ITSLM) will be replaced by IPAD from 1 January 2008. From 1 January 2007, the following single process exams will be replaced by clustered exams:

Availability Management (ITAM) and Capacity Management (ITCAM), replaced by the fourth cluster
Financial Management (ITFM), replaced by IPAD
Incident Management/Service Desk (ITIM) and Problem Management (ITPM), replaced by IPSR

Please read our press release for more information. back to FAQ categories

4. In IT Service Management Practitioner, which single process exams will be replaced by clustered exams?

The IT Service Management Practitioner clusters combine the following ITIL®-processes:

IPRC: Change Management, Release Management, Configuration Management
IPSR: Incident Management, Problem Management, function of the Service Desk
IPAD (expected in March 2007): Service Level Management, Financial Management
Plan and Improve (working title, expected around July 2007): Availability Management, Capacity Management, IT Service Continuity Management.

Please read our press release for more information. back to FAQ categories

5. Are there other plans to change the current IT Service Management, based on ITIL® certification scheme?

Yes, EXIN is currently considering some ideas and suggestions from individual IT experts, EXIN partners and others from the business/IT sector. Following demand from IT professionals in the field, EXIN's future plans include developing other clusters of Practitioner certificates in the domains of Service Support and Service Delivery.

The recently launched cluster Support & Restore will consist of Service Desk, Incident Management and Problem Management. EXIN is also discussing with other parties involved in the ITIL® certification scheme to change the examination for the Manager's certificate in the near future.

The main idea is replacing the current requirement of passing two examinations (roughly in Support and Delivery) by introducing an intermediate level certificate (Advanced Professional in IT Service Management). The training for the Manager's certificate could then be more focused on managerial issues.back to FAQ categories

6. Are my old certificates now worthless? Is it necessary for me to get new ones?

No, your EXIN certificates always keep their value. If in the future certain rights can be obtained from the Practitioner certificate Release & Control, similar rights will be granted to those who obtained the individual certificates for Change and Configuration Management. However, additional requirements may be set to prove knowledge and experience in Release Management.back to FAQ categories

7. If I have passed one of the examinations in Change or Configuration Management, can I skip part of the examination for the Practitioner Release & Control?

No, this will not be the case. The relationship between the processes will be an important issue in the new examinations. Maybe your training provider could offer you a program taking into account that you already proved your skills in part of the subjects in the new Practitioner track.back to FAQ categories

8. Can I do an IT Service Management exam in my own language?

EXIN is constantly developing ways in which to offer exams in different languages, in line with market demands. Currently, the following exams have been translated:

IT Service Management Foundation: English, German, Spanish (European and Latin American), French, Chinese, Japanese, Russian, Dutch, Italian, Brazilian Portuguese, Swedish, Arabic, Korean (March 2007)
IT Service Management Practitioner:
Single process exams: English, Dutch
Clustered exams:
IPRC: English, Dutch, German, Spanish (European), French, Japanese (March 2007)
IPSR: English, Dutch, German, Spanish (European), French, Japanese (March 2007)
IPAD: English, Dutch (September 2007), German (September 2007)
IT Service Manager: English, German, Russian, Japanese, Dutch, Spanish (European), French, Brazilian Portuguese (June 2007)
MOFE: English, Japanese (December 2006)
SQMF: English, Japanese (March 2007) and SQMA: English (March 2007)

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9. Do candidates who do not write exams in their native language get extra time to write the exam?

It is not always possible to allow extra time, and experience shows that in most cases the time available is sufficient, even to compensate for the fact that the examination is not in the native language of the candidate. In special cases an AEC may allow candidates an extra 15 minutes for each hour of normal duration of the examination. This exception should always be requested at EXIN two weeks in advance, and it must be mentioned in the Supervisor's Report (to be supplied for each session by the supervisor).back to FAQ categories

10. Am I allowed to use the ITIL® logo on my business cards?

Yes, certified IT Service Management based on ITIL®-candidates may use the ITIL® logos on their business cards. These distinguishing, internationally recognized logos are available in:

Green, for the Foundation Certificate in IT Service Management;
Blue, for the Practitioner's Certificate in IT Service Management;
Red, for the Manager's Certificate in IT Service Management.

To order these logos, please send an e-mail to 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 .

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11. When will I receive an ITIL® pin?

You will receive your pin with your certificate, as has been the tradition for years when passing an IT Service Management exam. If you did not receive your green (IT Service Management Foundation), blue (IT Service Management Practitioner) or red (IT Service Manager) pin, you can order one by sending an email to 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 with your name, address, examination date and candidate registration number.back to FAQ categories

12. What's ITIL® Refresh, and what's the motivation for it?

Essentially, ITIL® Refresh is a global effort to update ITIL® in line with current business requirements and best IT practices. It was launched by the UK Office of Government Commerce (OGC) and independent organization itSMF International in December 2004. The ITIL® Refresh aims to "focus on easier implementation and improved business benefits from the use of ITIL®". No existing IT Service Management qualifications will be invalidated by the changes, because the core principles remain unchanged. The Refresh was introduced in two phases: a six-month consultation and planning stage followed by a two-year incremental development stage to update core publications. These efforts culminated in the publication by OGC of the scope and plan in December 2005. Essentially the scope and plan entails that five core books will be rewritten. More information on this can be found on the ITIL® Refresh page on our website, or on OGC's ITIL® Refresh page.back to FAQ categories

13. What is an EXIN Authorized Examination Center?

14. What is an EXIN Examination Agent?

An Examination Agent (EA) is an organization contracted with and accredited by EXIN to act on behalf of EXIN in the execution of its examination program. There are currently two EAs: Loyalist Certification Services (Canada) and TÜV (Germany, Austria, Switzerland). EXIN EAs go a long way in ensuring that examination needs of local markets are met. They assist EXIN with translations, marking of essay style examinations, accreditation of training providers and services & support to candidates. EXIN EAs organize examination sessions for independent EXIN exams and issue the EXIN certificates. EAs also help organize examination panels with local experts to review the translation of examinations and mark essay examinations.back to FAQ categories

15. Are examinations part of the training course, or are they a separate thing altogether?

More and more training organizations provide the service of organizing an independent EXIN examination session for groups of their students. But if not explicitly stated, organizing the examination is not part of the offering of the training providers, nor is the price of the examination automatically included in the price of the course. Be sure to ask your training provider for more information on this.back to FAQ categories

16. Are IT Service Management training organizations audited by EXIN?

Training providers, which provide courses for the Manager's and the Practitioner's Certificate in IT Service Management, have to be accredited by EXIN. The accreditation of courses that lead to the Foundation Certificate is voluntary. However, EXIN encourages all training providers to be accredited for this Foundation Certificate in IT Service Management. The EXIN accreditation is intended to safeguard and guarantee the quality of IT Service Management training providers. Accreditation of training providers is useful for potential students, as it guarantees the training being a quality preparation for the exam. EXIN greatly values the examinees to be trained by professional, accredited ITIL® training providers. Apart from the initial audit needed to determine whether the training can be accredited, EXIN performs audits during training sessions of the accredited training organizations. In these audits the training organization, the courseware and the trainers will be assessed against the rules and standards set out in the EXIN accreditation regulations.back to FAQ categories

17. What is Prometric and what is its role?

Thomson Prometric is a worldwide provider of computer based examinations. The EXIN IT Service Management Foundation examination in English or Japanese is one of the examinations available in the Prometric Authorized Testing Centers.back to FAQ categories

18. What is Pearson VUE and what is its role?

Pearson VUE is a worldwide provider of computer based examinations. The EXIN IT Service Management Foundation examination in English or Japanese is one of the examinations available in the Pearson VUE Authorized Testing Centers.back to FAQ categories

19. Does EXIN provide training materials or books to prepare for the examinations?

Books that are useful in preparing for the examinations can be ordered in EXIN's e-bookshop. Sample examinations (sample papers), very useful in preparing for the real examination, and can also be ordered in the EXIN e-bookshop. EXIN does not provide training or training materials. Training organizations planning to introduce a course preparing for one of the EXIN examinations can contact 此邮件地址受阻挡spam的自动程序保护，需要激活Javascript功能才能查阅。 for documentation on the accreditation and the examination requirements.back to FAQ categories

20. What is a certificate number?

From 1 December 2006, every EXIN certificate will be provided with a unique number which is linked to the candidate information in our database. This ensures that each certificate is unique, tied to a person and fraud proof. In this way we can always check whether a certificate is genuine or not.